The Experience Points Blog: Jeanne Bliss
by Kurt Schroeder and John Seeds
Exploring the Potential of Bots and AI on the Modern Organization
Join Avtex as we explore the potential impact the use of bots and artificial intelligence can have on your organization and your Customer Experience efforts. During the 30-minute webinar, we’ll review potential use cases for bots.
Key Discussion Topics:
- Using bots to support chat Q&A on your website
- Using bots to gather and feed information into Microsoft Dynamics
- Using bots to support a knowledge base back end
- Using bots to begin a conversation and route to appropriate representatives
