Avtex is Opening a Global Delivery Center
by George Demou
NPS, (Net Promoter Score) is the gold standard for measuring loyalty. Just about every company that is serious about customer experience uses NPS. However, is NPS the best measure for understanding and taking action on improving the experience of your customers?
Is there NPS “Fatigue” in the market? In this webinar, we will explore other powerful measures that can be helpful in understanding the customer experience. We will discuss how to choose the right metric and how to use CX metrics to change the experience.