4 Technology Innovations Shaping the Future of the Contact Center
by Dave Murashige
Over the last few years shifting consumer behaviors, rising expectations, and accelerated digital transformation have changed the game for the retail marketplace. These fluctuations make it more challenging for retailers to differentiate their brand and remain competitive. Looking ahead to 2022, your retail organization has a unique opportunity to develop new and innovative strategies that will empower your brand to adapt to the rewritten rules of retail.
Watch this video to learn about 5 retail experience trends in 2022. Or read more about these trends in our 2022 retail experience trends roundup.