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Deliver Great Customer Service with Microsoft Dynamics 365

Jan 29, 2019

The State of Customer Experience in 2018 and Beyond

Dec 21, 2018 by Kurt Schroeder

5 Competencies You Need For CX Innovation

Dec 13, 2018 by Kate Kompelien

Could vs. Should: Finding the Sweet Spot in CX Technology

Nov 9, 2018 by Kurt Schroeder

Could vs. Should: Identifying Viable Solutions for Your CX Goals

Oct 19, 2018 by Kurt Schroeder

Could vs. Should: Decoding the Crowded CX Technology Marketplace

Sep 27, 2018 by Kurt Schroeder

Avtex CIF Preview

Sep 25, 2018

CX Design is More than Just Journey Mapping

Jul 30, 2018 by Kate Kompelien

Embedding CX Design into an Organization

Jul 30, 2018 by Kate Kompelien

InteractionSync for PureCloud: Agent Status, Presence, and Activity Indicators

Jul 16, 2018

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