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How to Provide CX Treats… Scary Stories from Dan Gingiss

Oct 29, 2019 by Dan Gingiss

Data Driven Marketing: Exploring the Complex Relationship Between Marketing Professionals and Data

Oct 10, 2019

Creating Better Experiences – A Strategic Approach to CX Improvements

Sep 17, 2019 by Kurt Schroeder

Transforming Experiences in Government Agencies

Aug 27, 2019 by Dan Gingiss

What does better CX mean? A Perspective from Dan Gingiss

Aug 1, 2019 by Dan Gingiss

Exploring the Impact of IVR Modernization – Your Organization's Perspective

Jul 16, 2019

Exploring the Impact of IVR Modernization – Your Agents’ Perspective

Jun 25, 2019

Ranking the Top 10 Announcements From the Microsoft Business Application Summit

Jun 17, 2019

SOC 2, HIPAA and GDPR, Oh My

Jun 4, 2019 by Eric Van Heel

Personalization in the Transformation Age

Jan 15, 2019 by John Seeds

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