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Jul 25, 2019 at 10:30am

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Recent Thoughts

Deliver Great Customer Service with Microsoft Dynamics 365

Deliver Great Customer Service with Microsoft Dynamics 365

Jan 29, 2019

Exploring the Impact of IVR Modernization – Your Organization's Perspective

Jul 16, 2019 by Robert Wakefield-Carl

CRM for Credit Unions

Jul 11, 2019

CX Measurement - Beyond NPS (Net Promoter Score)

Jul 11, 2019 by Kurt Schroeder

AI for the Customer Journey

Jul 11, 2019 by Neil Iversen

July MNSPUG

Jun 27, 2019

Exploring the Impact of IVR Modernization – Your Agents’ Perspective

Jun 25, 2019 by Robert Wakefield-Carl

Is the Cloud Right for Your Contact Center?

Jun 24, 2019 by Robert Wakefield-Carl

The Art and Science Behind Journey Mapping

Jun 24, 2019 by Kate Kompelien

IVR Modernization

Jun 18, 2019

Employee Empowerment Tools

Jun 18, 2019

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