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COVID-19 has fundamentally transformed the way patients think about the healthcare industry. In May 2021, Avtex performed a 1000-patient research study to help understand how patients and members want to be served in this new post-pandemic paradigm.

Download the 2021 Omnichannel Healthcare Experience Report to Learn:

  • Communication channel preferences
  • Preferred settings for care by demographics
  • Innovative trends for at-home, virtual care, and other methods of care
  • Patients’ greatest pain points with their current healthcare experience
  • How you can deliver better patient and member experiences

To learn more, download the Report

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