COVID-19 has fundamentally transformed the way patients think about the healthcare industry. In May 2021, Avtex performed a 1000-patient research study to help understand how patients and members want to be served in this new post-pandemic paradigm.
Download the 2021 Omnichannel Healthcare Experience Report to Learn:
- Communication channel preferences
- Preferred settings for care by demographics
- Innovative trends for at-home, virtual care, and other methods of care
- Patients’ greatest pain points with their current healthcare experience
- How you can deliver better patient and member experiences