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Fran Black

Fran Black

Systems Integrator

Fran is a Systems Integrator for the CX Engage department. Prior to joining the Avtex team, Fran worked in the travel industry for 8 years as a key leader within contact center operations, specifically as Supervisor of Workforce Management. In 2017, Fran helped facilitate a transition to a full suite Genesys operation as the WFM subject matter expert. He also had the benefit of exploring different areas of the world, which included tours of Costa Rica, Israel and Tanzania.

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