by George Demou
Acquisition Further Cements the Organization’s Foothold as a Leading Contact Center Deployment and Optimization Partner
MINNEAPOLIS, MN – January 12, 2018 – Avtex, a provider of integrated interaction solutions, announced today the acquisition of the Genesys business of QoS Telesys, a California based contact center consulting firm.
QoS Telesys focuses on designing and implementing contact center technologies that help clients more engage customers and enhance experiences. Leveraging the Genesys contact center technology portfolio, QoS Telesys creates customized contact center solutions that meet the unique needs of each and every client.
“Customers of the Genesys platform have relied on QoS technical expertise and innovation for 15 years,” said George Demou, Avtex President and CEO. “We are pleased to bring this talent to Avtex and continue to build our presence in the West.”
Adding the QoS brand to the Avtex family allows both organizations to continue to provide industry-leading contact center consulting and technology services to clients.
“When we looked at the ever-changing landscape within our industry it was clear that in order for us to continue providing customer experience solutions we needed to evolve,” said Jeff DeVries of QoS Telesys. “Avtex was a natural partnership that enables us to provide our customers with a level of service and support unmatched in the industry while continuing to evangelize Genesys technology solutions.”
“I am excited to join Avtex to help move the company into a more CX-centered environment and help clients better understand and utilize the Genesys technologies,” said Robert Wakefield-Carl, of QoS. “With the additional resources our team brings to Avtex, we have a team in place to move customers into the next generation of customer service and understanding technologies like AI, Self-Service, and Mobility Omnichannel to better serve their customers.”
QoS Telesys is the third acquisition Avtex has made in California recently as they continue to expand and bring their full suite of CX consulting and technology solutions into the western region of the United States.