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Innovation Microsoft Cloud for Healthcare

The Microsoft Cloud for Healthcare platform offers the intelligence, automation and tools health care providers need to fundamentally transform the experience and treatment they provide to their patients. As a preferred healthcare partner of Microsoft, Avtex has developed specific packages to help healthcare providers attract and retain patients, close gaps in care, manage chronic conditions and deliver value to the health system.

The Story

The Healthcare Cloud Offering To Help Reimagine Patient Experience

Patient expectations of providers, insurers, and pharmaceutical companies have changed. Patients are no longer beholden to a single provider. Now, consumer-driven healthcare allows patients the opportunity to seek out the care options that will deliver the best outcomes, value, and experience.

Microsoft Cloud for Healthcare combines the power of Dynamics 365 Customer Insights, PowerApps, Teams and more to transform the healthcare journey. With unmatched expertise and experience, Avtex is uniquely positioned to help you seize this opportunity to improve patient experiences.

Enhance Consumer Engagement: Access the tools and functionality needed to exceed expectations and deliver seamless and personalized experiences whether patients are seeking care, scheduling an appointment or paying a bill.

Empower Health Team Collaboration: Give your nurses, doctors, and specialists the communication and workflow management tools needed to deliver the optimal care for every patient.

Improve Clinical & Operational Insights: Provide comprehensive insights on every patient with robust data analytics and communications tools, ensuring that providers can make informed and efficient treatment decisions.

Ensure Patient Data Security: Microsoft Cloud for Healthcare has been designed to comply with healthcare regulations like HIPAA, ensuring that patient and member information is protected, private and secure.

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Microsoft Cloud for Healthcare and Mary Washington Healthcare

Mary Washington Healthcare is a large not-for-profit healthcare system with multiple hospitals and over 50 healthcare facilities and wellness services. Mary Washington Healthcare wanted a solution to better engage patients digitally, as well as a platform that would unify their data, provide the ability to enrich EHR data with Social Determinants of Health (SDOH) information and enable data driven marketing with greater results.

Mary Washington's Business Need

  • Empower personalized communications and experiences to better engage patients digitally.
  • Unify data, and provide the ability to enrich their Epic EHRdata with Social Determinants of Health (SDOH) information.
  • Enable data driven marketing and greater results.

Solution: Microsoft Cloud for Healthcare

Microsoft Cloud for Healthcare, combining the power of Dynamics 365 Customer Insights, PowerApps, Teams and more to transform the healthcare journey by enhancing consumer engagement, empowering health team collaboration, and improving clinical and operational insights.

Outcome: Improved Health Outcomes for Patients

Mary Washington Healthcare can now expedite procedure rescheduling, recapture lost revenue, improve brand image, and most importantly, improve health outcomes for their patients.

“From early evaluation with our technology partner Avtex, we realized that Microsoft Cloud for Healthcare puts valuable, data-driven insights, decision making and execution at our organization’s fingertips like no other platform can. I am already imaging the many ways Mary Washington Healthcare can create customized patient experiences to improve the health of all those we serve.”
Lisa E. Henry, MHA - Director, Corporate Marketing and Communications Mary Washington Healthcare

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