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Industries

We’ve had the pleasure of working with a wide range of clients active in a number of complex industries. This experience allows us to help you create a truly effective customer experience, regardless of your industry.

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Additional Industry Experience

Federal Government
State and Local Government
Government Contractors
Higher Education
Healthcare
Manufacturing
Food Processing & Agriculture
Software & Hardware Technology

Featured Industries

Financial Services

The nature of financial services is one that is highly personal. As a result, the interactions with customers has traditionally been one of face-to-face interactions. Digital access to funds, banking and resources presents unique challenges to this industry as institutions work to maintain the same level of personalization in a new landscape with disparate generations of customers.

Related Case Study

Visit Avtex Helps AllRegs Create a New Application to Support Customers case study

Avtex Helps AllRegs Create a New Application to Support Customers

AllRegs provides research and reference and analytical services to mortgage professionals from its extensive content library which spans every aspect of the mortgage industry. Customers subscribe to these services to gain access to a suite of specialized web applications. One of these applications, Market Clarity, began to experience reliability and performance issues.

Credit Unions

From fraud fighting and data security to integrating with fintech and biometrics, Credit Unions have a unique set of challenges to create superior experiences that will grow their member value and assets. Avtex has helped hundreds of Credit Unions across the U.S. define a roadmap for addressing the key areas members care about and realize successful technology applications to meet growing expectations.

Related Case Study

Visit Avtex Helps Neighborhood Credit Union Implement New Contact Center Solution case study

Avtex Helps Neighborhood Credit Union Implement New Contact Center Solution

Neighborhood Credit Union relies heavily on its contact center to support members throughout the Dallas-Ft. Worth area. Unfortunately, issues with their old contact center solution, including a lack of timely updates, limited functionality and increasing prices, made delivering quality member interactions difficult.

Retail

Retail and Consumer Services often have the highest turbulence as a result of customer experience delivery. We live in an experience economy where customers bring their last best experience as an expectation of the brands they do business with. To compete, retail brands need to fully understand the entire customer journey before putting in place engagements to enhance the products or services themselves.

Related Case Study

Visit Avtex Makes Nautilus Stronger case study

Avtex Makes Nautilus Stronger

Nautilus was in desperate need of shedding process weight, increasing customer service reaction time, building internal coordination and continuing to flex their formidable marketplace muscle. Additionally, Nautilus’ “phone system” needed untangling, streamlining and innovating nationally, internationally and corporate-wide.

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