Case Study Edina Realty
The Solution
Avtex helped Edina Realty create Emma, a digital real estate assistant. Lovingly named for Edina Realty’s founder Emma Rovick, Emma streamlines communication, information access and data management. This allows the agent to focus on what matters most – building those all-important customer relationships and delivering superior service. Emma provides Edina Realty's agents with voice interactions, activity reminders, appointment management, information access and content delivery – all from mobile devices.
Solutions Applied
We never imagined we’d be able to build our own, custom bot to support agents, but Avtex helped us make it happen. Emma is truly innovative within our industry and is a wonderful tool in helping us fulfill our mission to deliver superior customer experiences throughout the process of buying, selling and homeownership.Jeff Loeb, Chief Information Officer at Edina Realty
Edina Realty is taking a phased approach with its roll-out of Emma. Agents have been using the automated content for a year and several are currently testing and using subsequent phases to ensure a smooth user-experience. When complete, Emma will change the way Edina Realty’s agents leverage the tools at their disposal. Prior to Emma, agents were often forced to access multiple platforms to find information or initiate communication with customers. With Emma, those platforms all work seamlessly to support the agents’ daily activities.
