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Kate Kompelien - Director of CX Solutions at Avtex - was recently featured on CMS Wire sharing 3 elements of an effective VoC program.

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The most successful organizations leverage their VoC program as a cornerstone of their CX strategy. When properly designed and implemented, this program provides insight into the evolving trends and expectations of your customers, enabling more informed decision-making at multiple levels across the organization.
Kate Kompelien

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