How to Design a Sophisticated VoC Program
Kate Kompelien - Director of CX Solutions at Avtex - was recently featured on CMS Wire sharing 3 elements of an effective VoC program.
Read the full article here.
The most successful organizations leverage their VoC program as a cornerstone of their CX strategy. When properly designed and implemented, this program provides insight into the evolving trends and expectations of your customers, enabling more informed decision-making at multiple levels across the organization.Kate Kompelien
Read the full article here on cmswire.com