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Our Approach

How do you create a blueprint for exceeding customers’ expectations? What kinds of technology and processes do you need to bring that plan to life? We’re here to help you answer those questions.

We partner with organizations to create exceptional experiences from the ground up — informed by thoughtful planning, and powered by the best technology.

Great customer experience sits at the intersection of transformation and orchestration.

Simply put: we believe that meaningful connections between brands and customers happen when planning and enablement work together.

Transformation

From internal awareness to designing customer touchpoints, Transformation focuses on defining and improving all aspects of your customer experience.

Orchestration

Orchestration takes the thinking and planning involved in Transformation, and realizes it through a focus on people, processes, and technology.

Ask us your toughest questions.

We’ll dig into the core pain points you and your customers are experiencing.

We get results.

Case Study

Neighborhood credit union feature

Avtex Helps Neighborhood Credit Union Implement New Contact Center Solution

Neighborhood Credit Union relies heavily on its contact center to support members throughout the Dallas-Ft. Worth area. Unfortunately, issues with their old contact center solution, including a lack of timely updates, limited functionality and increasing prices, made delivering quality member interactions difficult.

Neighborhood Credit Union logo
Avtex helped us make it easier for our employees to communicate with each other, and with our customers, both domestically and internationally.
Bill Harding, IT Operations Manager at Red Wing Shoe Company