by Larry Mead, Kate Kompelien and Kurt Schroeder
What does it take to shift the standard from meeting the bare minimum of customer needs — to over-delivering at every touchpoint?
For us, it’s about understanding the core challenges organizations are working to solve. It’s about asking tough questions — getting at the heart of what customers want, and more importantly, why they want it.
It’s about being able to plan exceptional experiences — and set those plans in motion.
At Avtex, we’re at the nexus of planning and enablement.
Our approach brings together Transformation and Orchestration — which means that we’ll define the areas of CX that need to be improved, then create a roadmap for improving them. Our knowledge and experience in Orchestration allows us to help you leverage the people, processes, and technology you need to implement your plan.
Our Core Values
We push the boundaries of technology for our customers. With the Experience 360 approach, there is a perfect solution for your next project.
We help our customers be the best as we strive to be the best. We create a great experience for our customers so they can do the same for theirs.
We love our customers and the work that we do! We take pride in the work we do and providing the best possible customer experience.
We’re honest with our clients and provide the best service. We do whatever it takes to make your project a success so you can provide the ultimate experience for your customers.
Great partnerships fuel great experiences. Our work with our partners allows us to select from the best technology when it comes to implementing and managing exceptional CX.
As a Microsoft Gold Certified and Managed Partner, Avtex works closely with local Microsoft Districts to deliver complete solutions to our mutual customers. Avtex helps Microsoft to improve its products and services through our participation in early technology adoption programs and advisory committees. Our partnership with Microsoft enables Avtex to help our customers plan for their future technology needs.
Genesys, (also known as Genesys Telecommunications Laboratories, Inc.), is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.