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Workforce Management ensures that the right agents with the right skill sets are staffed at the right time, resulting in lower operational costs, reduced churn and a better customer experience.

In this webinar, we will walk you through the best practices for Forecasting, Intraday Management and Adherence in Workforce Management.

KEY DISCUSSION TOPICS:

  • Forecasting Best Practices
  • Intraday Management
  • Adherence Management
  • Adherence SLA

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