Workforce Management in Action
Workforce Management ensures that the right agents with the right skill sets are staffed at the right time, resulting in lower operational costs, reduced churn and a better customer experience.
In this webinar, we will walk you through the best practices for Forecasting, Intraday Management and Adherence in Workforce Management.
KEY DISCUSSION TOPICS:
- Forecasting Best Practices
- Intraday Management
- Adherence Management
- Adherence SLA
