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Workforce Management in Action

by John Watkinson

Workforce Management ensures that the right agents with the right skill sets are staffed at the right time, resulting in lower operational costs, reduced churn and a better customer experience.

In this webinar, we will walk you through the best practices for Forecasting, Intraday Management and Adherence in Workforce Management.

KEY DISCUSSION TOPICS:

  • Forecasting Best Practices
  • Intraday Management
  • Adherence Management
  • Adherence SLA