Skip to Main Content

Utilizing Workforce Management Solutions

by John Watkinson

Managing the complexities of a contact center staff can be difficult. Fortunately, workforce management solutions, like Interaction Optimizer, offer the support administrators need to ensure that their contact centers are staffed by the right number of agents, with the right skills and level of responsibility, at all times.

Features and Benefits:

  • Accurate scheduling using historical forecast data
  • Real Time Adherence tracking
  • Schedule modifications
  • Time off planner
  • Schedule Bidding and Schedule Preferences for agents
  • Shift Trading
  • Automation, Automation, Automation