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The State of Customer Experience in 2018 and Beyond

by Kurt Schroeder

As 2018 draws to a close, there are some exciting developments on the Customer Experience front. Year-end is not only a great time to look back and reflect on the last year, but also the time to look at what’s ahead for CX. Join Avtex leaders from multiple departments as we examine the events of 2018 and make predictions for CX developments in 2019.

Key Discussion Topics:

  • Impactful CX innovations
  • AI’s role in customer interactions
  • Omni-channel visibility and orchestration
  • Experience design
  • Journey mapping and its ever-evolving role in CX