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The Secret Formula For Designing Exceptional Customer Interactions

About the Session:

In this video Avtex’s Chief Experience Officer, Kurt Schroeder, explains why warmth and competency are important to delivering exceptional experiences and presents tips and tools to build your staff’s competence so they can focus more on delivering warm, authentic, and high-value customer experiences in every interaction.

Watch this session on-demand to learn:

  • What defines an experience as warm and competent
  • Why a combination of both warmth and competency is needed to deliver exceptional experiences
  • Ways technology can help build staff competence