For Credit Union contact centers, combating the rising tide of fraud presents unique challenges. Balancing your member's privacy and protection with easy and effective member experiences is increasingly difficult. Fortunately, a new generation of solutions has emerged to help you meet this challenge.
Join us as we explore the solutions and strategies available to help you combat fraud without negatively impacting your members’ experiences.
KEY DISCUSSION TOPICS
- Challenges balancing Member Experience vs Fraud Prevention
- Member Experience Nirvana
- Understanding Authentication
- Authentication Options