The healthcare industry is facing unparalleled complexity and challenges. From disruptions of business models, to the rise of telehealth, and a global pandemic -healthcare providers and payers are feeling the pressure.
At Avtex, we’re on a mission to help providers and payers adapt to the ever-evolving healthcare landscape, and better serve their patients and members. That’s why we surveyed more than 1,000 healthcare patients on key areas of the healthcare experience, like communication channels, settings of care, and interactions. Here are the six main trends we’re seeing in Healthcare 3.0