Empower Your Contact Center Agents with a Unified Desktop Experience
by Dave Murashige
PureConnect Data: The Answers to Questions You Didn’t Even Know You Had
PureConnect makes it easy to capture a wealth of data related to individual interactions and the overall operations of your contact center. While gathering this data is relatively easy, knowing what to do with it, and how to make the most of it, can be a challenge. Contact Center Analytics expert Trent Vance offers helpful insight into the most effective strategies, processes and tools for leveraging PureConnect data to its fullest.
Key Discussion Topics:
- PowerBI Integration for Real-Time/Historical Dashboards
- Historical License Usage Data
- Detailed Transfer, FlowOut and Abandoned Analytics
- Data Extractor Tool
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4 Technology Innovations Shaping the Future of the Contact Center
by Dave Murashige
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