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NEWS: TTEC Has Agreed to Acquire Avtex, a CX Technology Leader, Expanding Its Position as the Global Go-To-Partner for Next-Generation End-to-End Digital Customer Experience Solutions

PureAnalytics - Get More From Your Interaction Data

by Trent Vance

This session will dive into your contact center data and show you not only some commonly requested statistics but also how changing small items in your contact center can have a profound impact on your company’s capital and ROI.

KEY DISCUSSION TOPICS

  • Power BI functionality and features
  • Buzzwords and Level Setting
  • Contact Center Reporting

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