The Total Experience Playbook
by Larry Mead, Kate Kompelien and Kurt Schroeder
PureAnalytics - Get More From Your Interaction Data
This session will dive into your contact center data and show you not only some commonly requested statistics but also how changing small items in your contact center can have a profound impact on your company’s capital and ROI.
KEY DISCUSSION TOPICS
- Power BI functionality and features
- Buzzwords and Level Setting
- Contact Center Reporting
