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Navigating the CX Technology Landscape

by John Seeds

Nearly every interaction occurring between a customer and an organization is driven or supported by at least one form of technology – in many cases, multiple platforms converge to support the interaction. Join us as we explore the many types of technology that impact CX, and the ways you can use technology to fuel exceptional interactions.

Key Discussion Topics:

  • CX technology introduction and overview
  • Current technology trends in the CX landscape
  • The impact technology can have on your organization