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This presentation will cover the details of the Avtex Power BI Connector for Genesys PureCloud. In this video we'll begin with a brief introduction to Microsoft's Power BI solution. We'll move on to cover the basics of using Power BI, specifically talking about datasets, reports, and dashboards. If you're already familiar with Power BI, feel free to fast forward to the third section, Avtex Power BI Connector for PureCloud, where we'll walk through the details of what the solution offers and the value it can bring to your organization.