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Measuring Your CX Maturity

by Kurt Schroeder

Most organizations have been doing CX for quite some time. In this session, we will share with you a proven customer experience maturity model that you can use to see where you are in your customer experience growth and maturity.

KEY DISCUSSION TOPICS

  • 6 Disciplines of Successful Customer Experience Programs
  • Key Attributes For Each Discipline
  • Calculating Forrester's Customer Experience Index (CXI) Score