Measuring Your CX Maturity
by Kurt Schroeder
Most organizations have been doing CX for quite some time. In this session, we will share with you a proven customer experience maturity model that you can use to see where you are in your customer experience growth and maturity.
KEY DISCUSSION TOPICS
- 6 Disciplines of Successful Customer Experience Programs
- Key Attributes For Each Discipline
- Calculating Forrester's Customer Experience Index (CXI) Score
