4 Technology Innovations Shaping the Future of the Contact Center
by Dave Murashige
Could vs. Should: Decoding the Crowded CX Technology Marketplace
From Artificial Intelligence to Machine Learning, Customer Analytics to UX Design Tools, it seems every vendor offers a solution or platform to help organizations drive CX. Simply because a vendor markets their technology as a CX solution, does that mean it will have the impact your organization is seeking?
Join us as we examine the noise in the market place and offer suggestions on how to make sense of it all.
Key Discussion Topics:
- The crowded CX technology marketplace
- Features and functionality that offer real impact
- Benefits of implementing various CX technologies
