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Blended AI: Bots in the Contact Center

by Neil Iversen

Bots are all the buzz, but without a defined strategy you may not be getting the most out of your investment. In this webinar, we'll deep dive into the process of creating both a Bot and implementation strategy that will help evolve the capabilities and amplify the effectiveness of your agents.

KEY DISCUSSION TOPICS

  • Benefits of a Chat and Bot Strategy
  • Contact Center Capabilities
  • Conversational UX