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Customers expect seamless, convenient, and personalized service across all channels and touch-points, which can be extremely difficult when Customers data is fragmented in multiple independent applications and departments. Failure at any point to deliver on these expectations result in loss of member retention, loss in brand perception and most importantly loss in member loyalty.
Join the Avtex team of experts as they demonstrate 5 Ways to Modernize Your Customer Service.
KEY DISCUSSION TOPICS
- Omni-channel Customer Support
- Capturing, analyzing and leveraging Customer data
- Customer Experience Journey through a Customers' perspective