by Larry Mead, Kate Kompelien and Kurt Schroeder
In the face of a crisis, how do organizations simultaneously transition customers and employees to a remote workforce, plan for future considerations of a virtual model and maintain exceptional experiences for both employees and customers? To help simplify this complex plan, Avtex has created a unique 4-phase Customer Experience crisis model, providing insight on the core strategies brands need in order to navigate the evolving path ahead.
• The Avtex Responding to Crisis With CX model
• Assessing your current employee and customer experience strategies
• Setting your organization up for success in the new normal beyond COVID-19