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Recent Thoughts

Deliver Great Customer Service with Microsoft Dynamics 365

Deliver Great Customer Service with Microsoft Dynamics 365

Jan 29, 2019

Could vs. Should: Identifying Viable Solutions for Your CX Goals

Oct 19, 2018 by Kurt Schroeder

Moving to Cloud Contact Center – Common Myths and Blockers

Oct 16, 2018 by Robert Wakefield-Carl

Don’t Ignore Negative Online Reviews

Oct 4, 2018 by Kurt Schroeder

Happy CX Day 2018!

Oct 2, 2018 by John Seeds

Could vs. Should: Decoding the Crowded CX Technology Marketplace

Sep 27, 2018 by Kurt Schroeder

How to Create Lasting Customer Relationships

Sep 26, 2018 by Kurt Schroeder

Avtex CIF Preview

Sep 25, 2018

Three Eye-Opening Technology Trends in CX

Sep 10, 2018

Ultimate Guide to Member Experience Success

Aug 27, 2018

AI is Changing the Customer Experience Forever

Jul 30, 2018