Skip to Main Content

Thoughts

Skip to results

Types

Filter By:

Topics

▼

Update

Upcoming Events

Premium Webinar

Accelerate Data Strategies with Microsoft Customer Insights

Oct 31 - Dec 19, 2019 from 12:00pm - 1:00pm Central Time

Streamlined Fraud Prevention for Credit Unions

Dec 10, 2019 at 11:00am Central Time

Recent Thoughts

Transforming Experiences in Government Agencies

Aug 27, 2019 by Dan Gingiss

Blended AI: Bots in The Contact Center

Aug 6, 2019

PureAnalytics - Get More From Your Interaction Data

Aug 6, 2019 by Trent Vance

What does better CX mean? A Perspective from Dan Gingiss

Aug 1, 2019 by Dan Gingiss

Workforce Management in Action

Jul 26, 2019 by John Watkinson

IVR Modernization

Jul 24, 2019

Avtex Achieves the 2019/2020 Inner Circle for Microsoft Business Applications

Jul 24, 2019

Exploring the Impact of IVR Modernization – Your Organization's Perspective

Jul 16, 2019

CRM for Credit Unions

Jul 11, 2019

CX Measurement - Beyond NPS (Net Promoter Score)

Jul 11, 2019 by Kurt Schroeder