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Recent Thoughts

What is Patient Satisfaction?

Oct 21, 2021

10 Customer Experience (CX) Influencers to Watch

Oct 21, 2021

In a Rapidly Evolving Financial Market, Business Agility is Crucial

Oct 21, 2021 by Jamie Gomoll

Becker's Healthcare: Solving Patient Experience Challenges Through a Strong Digital Front Door

Oct 20, 2021 by Mike Pietig

Online Marketplaces Create New Opportunities for Retailers

Oct 14, 2021 by Brian Lannan

Last Best Experiences: How Self-Service Tools Empower Customers

Oct 13, 2021 by Biplab Mandal

3 Things That Separate the CX Leaders from the CX Laggards

Oct 12, 2021 by Kurt Schroeder

My Last Best Experience: Caesars Palace

Oct 11, 2021 by Biplab Mandal

Solving Patient Experience Challenges Through a Strong Digital Front Door

Oct 7, 2021 by Mike Pietig

The Case for Cloud: Calculating the Hidden ROI of a Cloud Migration

Oct 7, 2021 by Bryce Gibson

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