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Solution Contact Center Deployment

Deploying a new contact center solution is a complex process involving countless details and multiple departments. How can you manage your contact center deployment and avoid unnecessary delays or costs? The support of a contact center deployment solutions provider can streamline the process.

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The Story

We Streamline Contact Center Deployments

The initial deployment of your contact center sets the foundation for its long-term success. Ensuring that each step in the deployment process is executed properly is critical to future performance.

We offer comprehensive services and support to help streamline your contact center deployment project.

Strategic Planning

A detailed plan is the foundation for a successful contact center deployment. Our experts help you draft a customized roadmap for your deployment. This includes technology selection, identification of roles and responsibilities, timelines and milestones, data migration goals and more.

Logistical Support

Our team provides the customized support you need throughout the contact center deployment process. Whether you need reinforcements for your internal IT staff or want us to handle the entire process, we can help.

Customization

Addressing your organization’s specific contact center goals may require customization of your new solution. We offer expert development support to help you mold your new contact center to your exact needs.

Integration

Connecting various enterprise solutions, such as your contact center and CRM technologies, can help to streamline processes and improve employee experience. Our experts offer the advice and support you need to create seamless integrations between mission-critical platforms.

Case Study

Neighborhood credit union feature

Avtex Helps Neighborhood Credit Union Implement New Contact Center Solution

Neighborhood Credit Union relies heavily on its contact center to support members throughout the Dallas-Ft. Worth area. Unfortunately, issues with their old contact center solution, including a lack of timely updates, limited functionality and increasing prices, made delivering quality member interactions difficult.

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