Moving your contact center to the cloud offers a number of benefits, both financially and logistically. How can you ensure getting the maximum benefit from your cloud contact center adoption? Partnering with an experienced cloud contact center solution provider can help.
Moving to the cloud is much more than simply migrating data and licenses. There are many factors to consider, such as security, network readiness, end-user impact and more. Effective cloud adoption requires a comprehensive strategy, both short and long-term.
We offer a wide range of solutions and services designed to help you accelerate adoption and return on investment into cloud contact center technologies.
Before making the move to the cloud, it is important to answer a number of questions, including: Is the cloud right for your business? Is your network ready for a move to the cloud? What are your goals for cloud adoption? Our experts help you conduct an objective assessment of your cloud requirements, the technologies involved and the potential impact the move may have on your business.
Creating a comprehensive plan is the most critical step in adopting a cloud contact center solution. Our team works with you to develop a detailed plan that addresses all aspects of your move to the cloud including timing, roles and responsibilities and more.
Moving to the cloud isn’t as easy as flipping a switch and calling it done. The process involves multiple steps and requires various teams to work together in sync. We offer the support you need to execute your cloud contact center deployment as efficiently and cost-effectively as possible.
Just like an on-premise solution, a cloud-based contact center requires regular maintenance and support to optimize performance. Our contact center support team offers multiple levels of service to keep your cloud journey on the path to success.
Our Senior Director of Innovation Architects, Robert Wakefield-Carl, sat down with our Vice President of Project Management, Laurel Hell, to discover what makes cloud migrations by Avtex so successful.
by Robert Wakefield-Carl and Laurel Hess