by Kurt Schroeder and John Seeds
Creating Impactful Experiences – Best Practices for MX Success
To achieve competitive differentiation within the crowded financial services sector, many credit union leaders have turned their focus to member experience, or MX. MX stands as a significant point of differentiation in a number of situations, including those where products and services are equal. MX may also allow credit unions to better compete in situations where their offerings or rates lag behind those of larger financial institutions.
Learn How To:
- Navigate the member journey across multiple channels
- Make it easy for members to do business with you
- Create a member-centric culture
- Measure MX effectiveness