Bots That Work by Design: How to Implement Conversational AI with Intention
by Larry Mead and Mike Bawn
The Total Experience Playbook
According to Gartner, by 2024, organizations providing Total Experience will outperform competitors by 25% in satisfaction metrics for both customer and employee experience.
Our latest guide, The Total Experience Playbook, includes everything you need to start orchestrating a Total Experience for your customers.
This jam-packed guide will show you how to:
- Assess your total state and experience maturity model
- Develop a total experience framework
- Gain a deeper understanding of your customers through segmentation, persona building, and journey analytics
- Build a total experience operating model
- AND MORE!
Download The Playbook
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