Measuring Patient Sentiment in the Face of COVID-19
COVID-19 has transformed the way patients think about the healthcare industry, as well as their approach to taking care of their own individual health needs. In March, when the pandemic hit, health systems around the nation stopped performing elective procedures to ensure hospitals had enough capacity to treat COVID-19 patients. To protect staff and patients, outpatient clinics put cautionary procedures in place, delaying routine appointments for weeks or months.
In this whitepaper, Measuring Patient Sentiment in the Face of COVID-19, we uncover “the why” behind this delayed return and provide healthcare providers with key insights to help them improve the healthcare experience for the COVID-19-impacted world.
