4 Technology Innovations Shaping the Future of the Contact Center
by Dave Murashige
Exploring Journey Mapping and its Role in Customer Experience
The Customer Experience world is filled with buzzwords and changing trends. As customers and technology evolve, so too must the strategies to provide effective CX. Journey mapping is just the latest buzzword sitting on the tongues of CX professionals everywhere. What once may have been considered a minor process has blossomed into the focus of many organizations looking to better understand their customers.
