Migrating your contact center to the cloud offers several benefits, including increased flexibility, enhanced feature sets, reduced costs and more. To ensure a successful cloud migration there are many critical steps and considerations that must be addressed.
This whitepaper walks you through key steps for planning a cloud contact center migration including:
- Reassessing your cloud goals
- Developing a migration strategy
- Building your implementation team
- Considering the impact cloud conversion has on customer journeys and agents
- Reviewing your technology ecosystem and planning for the future
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