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10 Steps to a Successful Cloud Contact Center Migration: An Interactive Workbook

10 Steps to a Successful Cloud Contact Center Migration: An Interactive Workbook

Migrating your contact center to the cloud offers several benefits, including increased flexibility, enhanced feature sets, reduced costs and more. To ensure a successful cloud migration there are many critical steps and considerations that must be addressed.

This whitepaper walks you through key steps for planning a cloud contact center migration including:

  • Reassessing your cloud goals
  • Developing a migration strategy
  • Building your implementation team
  • Considering the impact cloud conversion has on customer journeys and agents
  • Reviewing your technology ecosystem and planning for the future

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