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10 Stats About Patient Experience in 2021

The Omnichannel Healthcare Experience Report

These findings were sourced from Avtex's 2021 Omnichannel Healthcare Experience Report which surveyed more than 1,000 healthcare patients in the United States. Download the report to learn about:

  • Communication channel preferences
  • Preferred settings for care by demographics
  • Innovative trends for at-home, virtual care, and other methods of care
  • Patients' greatest pain points with their healthcare experiences
  • How you can deliver better patient and member experiences