The Evolution of Workforce Management
by Robert Wakefield-Carl
Our People
Robert Wakefield-Carl
Senior Director, Innovation Architects
As Sr. Director of Innovation Architects, Robert Wakefield Carl leads the contact center innovation group at Avtex. His work focuses on the art of the possible with demos, training, and setting up test beds for the latest in communications systems as well as learning about new technologies and helping customers understand the technology they have. He strives to help Avtex clients to better understand how customers can use emerging and innovative technologies like AI, Bots, and Big Data. Robert has been in computers for most of his life and in the communications/contact center arena for the past 20 years. Robert currently resides in California with his wife and four children.
Thoughts by Robert Wakefield-Carl
-
-
Deepfakes: The Latest Trick of the Tongue
by Robert Wakefield-Carl
-
Productivity Tools Advance to Assist Remote Workforces
by Robert Wakefield-Carl
-
Avtex Insights for Genesys Cloud Expands Contact Center Reporting
by Robert Wakefield-Carl
-
Moving to Cloud Contact Center – Common Myths and Blockers
by Robert Wakefield-Carl
-
Ensure Customer Satisfaction Through Efficient Implementation
by Robert Wakefield-Carl
-
Understanding CX and How to Talk About it With Your Organization
by Robert Wakefield-Carl and Kate Kompelien
-
How Avtex Ensures Successful Cloud Migrations
by Robert Wakefield-Carl and Laurel Hess
-
5 Common Mistakes When Migrating to a Cloud Contact Center
by Robert Wakefield-Carl
-
Microsoft and Genesys Collaborate to Transform Unified Communication
by Robert Wakefield-Carl
-
Is the Cloud Right for Your Contact Center?
by Robert Wakefield-Carl
