Client Account Manager
Michaela has over 30 years’ experience in the Mortgage Field. She has managed Customer Service, Insurance, Loss Mitigation, Default Operations, and Originations. She has managed many Telephony Projects as a Professional Project Manager, and has managed Call Centers ranging in size from 5 FTE to 300 FTE; and most recently spent 6 years at LoanMart, (a loyal Avtex Customer) as an IT Team Manager. She is a firm believer in Customer Experience and has spent her career dedicated to that concept. She is excited and honored to start the next chapter of her career as a member of the Avtex Team!
Personally, she is a Mom of 2, a Stepmom of 2, and a doting Grandma of two beautiful babies! Her and Husband Bill are avid Campers, they love the RV Lifestyle and try to make the most of every day together. Michaela has been a long time advocate of Avtex, participating in evangelizing our organization as a glowing reference and solid partner. So it will be an easy and natural transition for her to become a CAM and continue to tell that story with passion and conviction as she serves her clients as a CAM, tasked with delivering a world class client experience and enabling clients to deliver superior customer experiences to their customers.