5 Best Practices for Using AI in Your CX Strategy
by Karl Phenix
Our People
Karl Phenix
Director of Sales Engineering
Karl has spent the last decade helping companies both big and small discover how technology can drive transformation. Having worked with organizations of all sizes, from regional businesses to global giants like Gartner, Walmart, Coca-Cola, and T-Mobile, Karl has extensive experience developing and executing digital transformation strategies to improve customer AND employee experience.
Karl’s approach to digital transformation is simple: Discover the outcomes your business needs that will bring the most value to both your employees and your customers, and execute them through the effective use of technology.
Thoughts by Karl Phenix
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Employee Engagement for a Modern Workforce
by Karl Phenix
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A Conversation Between Experts: The Art of Customer Journey Orchestration
by John Seeds and Karl Phenix
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Creating Portals for Every Business Need
by Karl Phenix
