Jason is a healthcare business development expert focused on member/patient experience enabled by contact center platforms and other critical applications. Jason is passionate about helping healthcare organizations deliver value to the many stakeholders they serve, including patients, members, employees, employers and other partners. Jason understands the complexities of the healthcare industry and how to help organizations work within regulatory and operational realities to deliver exceptional experiences to their customers.
He has over 21+ years of enterprise experience developing strategy, innovation, member/patient experience and process improvement of real time communications. Jason has helped reimagine the lens of customer experience used by some of the most successful providers and payors in the US market by redefining their approach and solutions for delivering exceptional experiences.