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Five Ways to Use Power Platform to Enhance Employee Experience

With the rapid evolution of the workplace, Employee Experience has become an increasingly important concern for many businesses. It is important to ensure that employees feel empowered, supported and valued. Utilizing technology, like Microsoft’s Power Platform, PowerApps, and Teams can be invaluable when building an exceptional Employee Experience.

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How Organizations are Leveraging Dynamics 365 Marketing and Customer Insights

To enable effective customer data gathering and the enablement of personalized experiences, many brands have turned to Microsoft Dynamics 365 Marketing and Customer Insights. Dynamics 365 Marketing and CI offers a number of valuable features to brands looking to drive personalization, including data unification of multiple touchpoints, advanced segmentation and AI-driven behavior insights and predictions.

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Customer Experience – Whose Role is it Really?

Organizations often take vastly different approaches to CX roles and responsibilities. Dan Gingiss offers his insight on CX leadership.

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Avtex Helps AllRegs Create a New Application to Support Customers

Working closely with the team at AllRegs, Avtex developed a new Market Clarity application. Built on top of Microsoft platforms, the new application improved the customer experience, delivered enhanced functionality and significantly updated the underlying technology.

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Customer Experience Strategy

Each time a customer engages with your business, their opinion of your brand evolves for better or worse. How can you consistently render experiences that impress customers and inspire engagement and loyalty to your brand? Developing a comprehensive and actionable strategy is the first step in creating experiences that amaze customers.

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Why Speech Analytics is Critical to Your Business

Speech Analytics can completely change how you interact with your customers and the way you train your employees to provide exceptional CX.

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