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eBook

The Big Book of Customer Experience

We want to leverage our breadth of knowledge to provide informational and useful resources about CX strategy and technology.

Blog

The Hard-and-Fast Reasons Why Customer Experience Matters

In today's economy delivering exceptional CX is paramount for succeeding in business. Why? Avtex VP of Marketing, John Seeds shares the hard-and-fast reasons why customer experience matters.

Blog

How to Achieve a Paced Customer Experience Transformation Strategy

CX transformation doesn't have to be all or nothing. By implementing a paced customer experience transformation strategy, you can take immediate steps to meet your customers' needs today and plan for a stronger tomorrow. Chief Business Officer, Dale Mansour weighs in on developing this kind of strategy.

Blog

3 Steps to Harvesting and Executing on Customer Data in Meaningful Ways

Delivering exceptional customer experiences starts with understanding your customers inside and out. Learn how to gather data, glean insights, and execute on those insights from Avtex Chief Experience Officer, Kurt Schroeder in this article.

Blog

How CX Design and Orchestration Help Deliver a Competitive Experience

Learn how you can make sure you're differentiating based on the customer experience you're delivering from Avtex's CEO, George Demou

Avtex Elements

BidWin Government Contractor CRM

Government contractors face unique challenges when managing sales opportunities and relationships with their federal customers. It is crucial that all representatives have efficient access to information, support, and resources throughout the opportunity life cycle.

Video

My Last Best Experience: Mercedes-Benz

Watch this animation of our Chief Experience Officer's "Last Best Experience," delivered by Mercedes-Benz.

Blog

To Modernize CX Tie Key Retail Trends Together

Brian Lannan - VP of Retail Experience at Avtex - was recently featured in Retail Technology Insider sharing 9 key retail trends.

Blog

How to Elevate Banking Experiences for Your Account Holders and Employees

Financial institutions are facing a brand new set of challenges. Learn how they can gear up to tackle these challenges and improve the omni-channel customer journey to maximize their CX.

Blog

Know Me, Help Me, Value Me - Meeting Customers' Expectations

Successful customer experience strategies address customers' expectations for knowing them, helping them, and valuing them. Are you delivering?

Blog

Self-Service Solutions That Elevate Brand and Customer Experience

Frictionless experiences allow your customers to weave in and out of digital and traditional channels. In order to deliver seamless experiences, you must build self-service solutions for your employees and your customers.

Blog

How Retailers Can Respond to Rapid Digitization and Shifting Consumer Behavior

Rapid digitization and shifts in consumer behavior are just a few forms of disruption retailers are facing today. VP of Retail Experience, Brian Lannan shares how retailers can turn this disruption into opportunity for their business.

Blog

Provide Better CX Leveraging Microsoft's Omnichannel for Customer Service

Explore the impact Microsoft's Omnichannel for Customer Service can have on your CX delivery.

Blog

Three Strategies for Delivering a Competitive Banking Experience

The pandemic has also shown organizations where there’s room for improvement and growth – and a tightened focus on CX has turned out to be one of the most effective methods for financial institutions to elevate their position in a competitive marketplace.

Blog

Systems Integrator vs. Customer Experience Transformation Partner – Which Do You Really Need?

VP of Marketing at Avtex, John Seeds illustrates how companies can go about choosing an external partner to help them make improvements to their customer experience strategy.

Blog

How Organizations in the Retail, Healthcare, and Financial Services Industries are Pioneering Customer Experience

Chief Experience Officer, Kurt Schroeder highlights organizations in the retail, healthcare, and financial services industries that are leading the charge in transforming their customer experience.

Blog

Transforming Business Development within GovCon Organizations

Without the right partner, organizations make costly mistakes laying the foundation for digital transformation and squander the opportunity to re-focus BD systems on optimizing pre-award activities.

Blog

Ten Tips for Using Microsoft Teams

We've collected our top ten tips for using Microsoft Teams in your workplace as a tool for communication and collaboration.

Blog

Last Best Experiences: Why Your Experience Should Reflect Your Brand

Chief Experience Officer, Kurt Schroeder, shares the story of his last best experience with Sears Imports, a Mercedes-Benz dealership and illustrates why the experience you deliver should match your brand.

Blog

How to Build a Digital Front Door that Meets Your Patients’ Expectations

Solutions you should adopt to develop a well-rounded, high-impact Digital Front Door strategy that meets today's biggest healthcare experience expectations.

Blog

How Data and Analytics Can Enhance Customer Experience

Companies that capture and leverage customer experience KPIs are better positioned to improve customer satisfaction and loyalty. Head of Innovation, Rob Church weighs in on how data and analytics enhance the customer experience.

Blog

10 Steps to a Successful Cloud Contact Center Migration: An Interactive Workbook

We want to leverage our breadth of knowledge to provide informational and useful resources about CX strategy and technology.

Blog

6 Ways the Employee Experience Impacts the Customer Experience

An exceptional employee experience is inextricably linked with a seamless, frictionless customer experience – you can’t have one without the other.

Blog

7 Qualities of Forward-Thinking Organizations

Stagnation is not an option in today's highly competitive marketplace. When the only constant is change, organizations need to be prepared for anything. Avtex CEO, George Demou unpacks 7 qualities of the most forward-thinking organizations.

Blog

A Phased Approach to Integrating Cloud Solutions

Are you thinking about making the leap to the cloud? Chief Business Officer, Bryce Gibson illustrates how you can take a phased approach to integrating cloud solutions within your organization.

Blog

Know Me, Help Me, Value Me - Meeting Customers' Expectations

Successful customer experience strategies address customers' expectations for knowing them, helping them, and valuing them. Are you delivering?

Blog

Remote Work is Here to Stay - Tools and Resources for Enabling Widespread Teams

Remote work is now ingrained in our lives - people have adapted, businesses have adopted new processes, and technology continues to evolve. We cover ways you can better enable your remote workers.

Whitepaper

Omnichannel Healthcare Experience Report 2021

We want to leverage our breadth of knowledge to provide informational and useful resources about CX strategy and technology.

Blog

How Exceptional CX Can Ease the Tension Around Change

However, with the right customer experience (CX) strategy, your brand can enable your customers to approach change with fresh eyes and see them as opportunities instead of threats.

Blog

The Road to Building a 360-Degree View of Your Customers with Data

The best data practices give you a 360° view of your customers. Learn how to build a stronger data roadmap and strategy from Avtex experts.

Blog

6 Ways to Gain a Deeper Understanding of Your Customers

Exceptional customer experiences fulfill your customers' emotional and functional needs - but to fulfill your customers' needs, you must first understand them. Chief Experience Officer at Avtex, Kurt Schroeder provides 6 ways to better understand your customers.

Blog

How to Elevate Banking Experiences for Your Customers and Employees

Financial institutions are facing a brand new set of challenges. Learn how they can gear up to tackle these challenges and improve the omni-channel customer journey to maximize their CX.

Blog

How Cloud Technology Drives Innovation and Customer Experience

Empower your organization to think outside the box and stand out as one of the few who provide exceptional experiences through the cloud

Report

Omnichannel Healthcare Experience Report 2021

We want to leverage our breadth of knowledge to provide informational and useful resources about CX strategy and technology.

Blog

Transforming Business Development within GovCon Organizations

Without the right partner, organizations make costly mistakes laying the foundation for digital transformation and squander the opportunity to re-focus BD systems on optimizing pre-award activities.

Blog

The Value of a Frictionless Experience

In order to create exceptional customer experience (CX), it is critical that interactions are as frictionless as possible. By investing in seamless interactions, brands can invest in providing the best experience possible for their customers.

Blog

The 7 Expectations of Consumer-Driven Healthcare

To maintain market share in 2021, healthcare providers will need to transform their patient interactions and experiences to be more like those provided by Amazon and Google – delivering hyper-relevant, consumer-driven experiences to every patient, across all channels.

Blog

How to Perfect the Customer Journey

How to implement a more meaningful customer journey to transform and improve the overall experience for your customers.

Blog

Healthcare 3.0: How to Compete in ‘The Patient Experience Economy’

Three patient experience strategies for healthcare providers to remain relevant and successful in an evolving marketplace

Blog

6 Ways the Employee Experience Impacts the Customer Experience

An exceptional employee experience is inextricably linked with a seamless, frictionless customer experience – you can’t have one without the other.

Blog

Build a Customer Experience Strategy That Will Transform Your Organization

Processes and resources needed to design and implement a customer experience strategy that will transform your business

Blog

5 Challenges That Prevent Stellar Customer Experience in the Contact Center

Customer expectations are changing faster than ever. Let's examine five challenges that prevent contact centers from keeping up with CX trends.

Experience Points

Part game show, part expert discussion, all Customer Experience.

On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers.

Infographics

How to Grow Your Customer Experience Maturity Infographic

We want to leverage our breadth on knowledge to provide informational and useful resources about CX strategy and technology.

Blog

How to Drive Loyalty with Your Financial Institution’s Contact Center

CX strategies that will drive more accountholders to stay with, buy more from, and recommend your financial institution

Blog

Ensure Customer Satisfaction Through Efficient Implementation

Our Senior Director of Innovation Architects, Robert Wakefield-Carl, sat down with our Director of CX Engage Cloud Development Services, Anthony Gilio, to talk about what it takes to stand up, program, develop, install, and train so many installations a week and do it each and every time with satisfied customers.

Blog

Introducing the Newly Renovated Avtex Headquarters

By translating our Avtex brand into a physical space through this renovation, we have created an open, transparent space - eliminating closed-in offices and breaking down walls to allow natural sunlight to pour in.

Blog

Understanding CX and How to Talk About it With Your Organization

Our Senior Director of Innovation Architects, Robert Wakefield-Carl, sat down with our Director of Customer Experience, Kate Kompelien, to talk about the customer experience and how we help our clients created exceptional experiences for their customers.

Blog

The Need For Exceptional Patient Experience In Healthcare

As the pandemic puts more stress on healthcare systems, providers must alter their operations to stay ahead of changing patient demands.

Blog

Transform Customer Experience by Prioritizing Customer Safety

As the COVID-19 pandemic continues to broadly impact consumers' lives, it's changing how they assess their needs and which ones are now a priority. In order to meet these changing expectations, brands must re-examine the environments they create for their customers.

Video

BidWin Government Contractor Solution

Built on the Microsoft Government Contractor Cloud, Avtex provides a modern business development solution for Government Contractors. Bring intel together, take action and analyze risks to keep pace with the digital transformation in the public sector.

Blog

Strategies to Encourage Employee Relationships in a Remote Workforce

Building relationships in a remote work setting can be an incredibly difficult hurdle for teams and organizations to navigate. By taking the right steps, you and your staff can facilitate remote relationship building on your team, ensuring that you have a strong foundation to help achieve your business goals.

Experience Points

Part game show, part expert discussion, all Customer Experience.

On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers.

Blog

Avtex Expands CX with Clients through an Advanced Employee Experience

At Avtex, our priorities have always been to provide our employees with a supportive and empowering workplace where they have the tools to do their jobs well.

Blog

Avtex 360: An Innovative Approach to Fueling Exceptional Customer Experiences

Avtex 360, or A360, is our approach to helping our clients achieve an integrated strategy for fueling exceptional customer experiences.

Whitepaper

Measuring Patient Sentiment in the Face of COVID-19

In this whitepaper, Measuring Patient Sentiment in the Face of COVID-19, we uncover “the why” behind this delayed return and provide healthcare providers with key insights to help them improve the healthcare experience for the COVID-19-impacted world.

Blog

Five Things You Didn't Know You Could Do With Dynamics 365 Marketing

Dynamics 365 Marketing enables your team to connect with customers on their preferred platforms and optimize communication to increase your campaign success and business prospects.

Blog

What Is Omnichannel for Customer Service and Is It Right for Your Organization?

From your first interaction and beyond, it is essential that you not only understand your customers, but are also able to act on their problems, expectations and opinions

Blog

Getting Started with PowerApps

PowerApps is a low-code app development solution that provides agility, speed, savings and efficiency.

Solution

Business Process Modernization

Routine processes like data entry or file management are an unavoidable – and often costly – part of doing business. How can you limit the time and money that routine processes cost your business? Solutions like PowerApps and Flow from Microsoft, make it possible to automate these tasks.

Blog

How to Increase Loyalty and Spend through Customer Insights

Understanding how to utilize a platform like Customer Insights changes how a company understands the customer experience.

Blog

Must-Have Features of a CRM for GovCon

Winning government contracts is a long and complex journey. Learn how the right CRM can make the bidding process faster and more efficient.

Problem

Deep Knowledge of Who Customers Are

Deep customer knowledge about your customers helps you craft better interactions. We help you use the right data to create the best customer experiences.

Problem

Understanding Modern Customer Expectations

How do you identify where the modern customer experience can be improved? At Avtex, we collect customer insights to identify gaps and areas of opportunity.

Blog

Five Ways to Use Power Platform to Enhance Employee Experience

Utilizing PowerApps and Microsoft Teams can be invaluable when building your employee experience

Blog

How Organizations are Leveraging Dynamics 365 Marketing and Customer Insights

To enable effective customer data gathering and the enablement of personalized experiences, many brands have turned to Microsoft Dynamics 365 Marketing and Customer Insights. Dynamics 365 Marketing and CI offers a number of valuable features to brands looking to drive personalization, including data unification of multiple touchpoints, advanced segmentation and AI-driven behavior insights and predictions.

Blog

Customer Experience -Whose Role is it Really?

Organizations often take vastly different approaches to CX roles and responsibilities. Dan Gingiss offers his insight on CX leadership.

Case Study

Avtex Helps AllRegs Create a New Application to Support Customers

AllRegs provides research and reference and analytical services to mortgage professionals from its extensive content library which spans every aspect of the mortgage industry. Customers subscribe to these services to gain access to a suite of specialized web applications. One of these applications, Market Clarity, began to experience reliability and performance issues.

Solution

Customer Experience Strategy

Each time a customer engages with your business, their opinion of your brand evolves for better or worse. How can you consistently render experiences that impress customers and inspire engagement and loyalty to your brand? Developing a comprehensive and actionable strategy is the first step in creating experiences that amaze customers.

Blog

Why Speech Analytics is Critical to Your Business

Speech Analytics can completely change how you interact with your customers and the way you train your employees to provide exceptional CX