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eBook

The Big Book of Customer Experience
Why do great experiences matter? How do they set the CX leaders apart from the CX laggards? How can organizations move from one level of CX maturity to the next? Download this eBook to get these questions - and so much more - answered.
Video

5 Healthcare Experience Trends in 2022
Watch the video to learn about the top 5 healthcare experience trends in 2022.
Toolkit

Digital Front Door Toolkit
We've created a Digital Front Door Toolkit to help you deliver digital-optimized, consumer-centric experiences from the very first interaction - so you can meet consumer expectations, drive value, and ultimately future-proof the success of your organization.
Roadmap

The Patient Experience Roadmap
The Patient Experience Roadmap is a tool designed to help healthcare organizations identify the foundational elements needed at each stage of their healthcare experience transformation journey.
Last Best Experience

My Last Best Experience: Indian Motorcycle
Watch the video to hear Bryce Gibson, Chief Business Officer at TTEC Digital, describe his Last Best Experience delivered by Indian Motorcycle.
Blog

Preparing for 2022: The Year of Employee Experience
In today’s hyper-competitive talent market, failing to prioritize the employee experience could mean losing your best people. Learn strategies for attracting and retaining staff.
eBook

The Guide to Omnichannel Retailing
Our latest guide covers the nuts and bolts of a modern omnichannel strategy, as we aim to help demystify the concept and provide tips and tricks to make success more attainable.
Video

5 Retail Experience Trends in 2022
Watch this video to learn about 5 retail experience trends in 2022.
Blog

5 Trends Driving the Citizen Experience Forward in 2022
Learn how government agencies can adapt to 2022 trends and build long-term experience transformations that align to people-first strategies.
Blog

The importance of safety and security in eCommerce cannot be overstated. Learn about customers' expectations for safety and security and how you can ensure safe and secure interactions with your brand in this article.
The importance of safety and security in eCommerce cannot be overstated. Learn about customers' expectations for safety and security and how you can ensure safe and secure interactions with your brand in this article.
Video

5 Customer Experience Trends in 2022
Watch this video to learn about 5 customer experience trends in 2022.
Blog

Empowering Your Contact Center Agents with a Unified Desktop Experience
Discover why an agent desktop is a fundamental element of a unified contact center solution and how it empowers your employees to better serve your customers.
eBook

The Big Book of CX
Our Big Book of CX can help you start the New Year strong in creating exceptional experiences that stick with your customers.
Blog

How the Great Resignation is Impacting Experiences
Businesses, employees, and consumers alike are seeing massive effects from The Great Resignation. As employees continue leaving their jobs in massive waves, this article explores the bottom line impacts to employee and customer experiences.
eBook

The Patient Experience Roadmap
The Patient Experience Roadmap is a tool designed to help healthcare organizations identify the foundational elements needed at each stage of their healthcare experience transformation journey.
Avtex Elements

Avtex Elements Library
View the complete Avtex Elements Library.
Blog

How Data and Analytics Can Enhance Customer Experience
Companies that capture and leverage customer experience KPIs are better positioned to improve customer satisfaction and loyalty. Head of Innovation, Rob Church weighs in on how data and analytics enhance the customer experience.
Avtex Elements

Avtex Elements Library
View the complete Avtex Elements Library.
Blog

KPIs to Help Government Contractors Streamline Their Sales Process
Government contractors need to overcome many hurdles in the sales process. Learn which KPIs can help contractors streamline their sales process.
Blog

The Holiday Spirit is Critical to Your Remote Employee Experience
In-person gatherings aren't always possible in the WFH age, but it's critical to provide other options to infuse holiday spirit into remote settings.
Blog

What is a Digital Transformation and Where Do Financial Institutions Get Started?
Digital transformation refers to a foundational change in how an organization seeks to deliver value and services to its customers. It includes the adoption of new technologies, new talent, and new workflows to achieve a North Star vision for how customer value will be delivered going forward.
Roadmap

The Patient Experience Roadmap
The Patient Experience Roadmap is a tool designed to help healthcare organizations identify the foundational elements needed at each stage of their healthcare experience transformation journey.
eBook

The Big Book of Customer Experience
Our Big Book of CX can help you start the New Year strong in creating exceptional experiences that stick with your customers.
Avtex Elements

DataView for Commerce
View the complete Avtex Elements Library.
Blog

Three Strategies for Delivering a Competitive Banking Experience
The pandemic has also shown organizations where there’s room for improvement and growth – and a tightened focus on CX has turned out to be one of the most effective methods for financial institutions to elevate their position in a competitive marketplace.
Blog

Avtex Insights for Genesys Cloud Expands Contact Center Reporting
Our Senior Director of Innovation Architects, Robert Wakefield-Carl, sat down with our Innovation Principal Solution Architect, Jeremy Winchell, to talk about Avtex Insights for Genesys Cloud, and the advantage is has for customers looking for more information on their contact center.
Blog

Overcoming the Top 5 Obstacles Standing in the Way of Your Cloud Migration
Lingering apprehension stands in the way of many cloud migration projects. We've compiled five of the most commonly cited obstacles and how to move past them.
Last Best Experience

My Last Best Experience: USAA Insurance
Watch this video to hear our Business Development Director for Healthcare describe his "Last Best Experience," delivered by USAA Insurance.
Blog

10 Customer Experience (CX) Influencers to Watch
Customer experience is a team sport and a human discipline, that's why we're always listening and learning from the best people in the game. In this article learn all about 10 CX influencers you should go follow right now.
Blog

How Retailers Can Respond to Rapid Digitization and Shifting Consumer Behavior
Rapid digitization and shifts in consumer behavior are just a few forms of disruption retailers are facing today. VP of Retail Experience, Brian Lannan shares how retailers can turn this disruption into an opportunity for their business.
Blog

The Evolution of Healthcare Delivery Models
New methods of care delivery will continue to have a place in modern healthcare long after the pandemic. Matt Durski, Director of Patient and Member Experience at Avtex, weighs in on the proliferation of care methods and the digitization of business.
Library

Avtex Elements
From analytics to agent desktops, and everything in between, Avtex provides the foundational elements needed to fuel exceptional customer experiences. Explore the Elements library to find unique technology solutions and combine multiple Elements to propel your organization forward.
Blog

Personalization and its Impact on Loyalty and Profitability
Learn about what defines personalization, its evolution, the business value it can drive, and building personal connections through AI.
Blog

The Road to Building a 360-Degree View of Your Customers with Data
The best data practices give you a 360° view of your customers. Learn how to build a stronger data roadmap and strategy from Avtex experts.
Resource

Digital Front Door Interactive Toolkit
We've created a Digital Front Door Toolkit to help you deliver digital-optimized, consumer-centric experiences from the very first interaction - so you can meet consumer expectations, drive value, and ultimately future-proof the success of your organization.
eBook

The Big Book of Customer Experience
We want to leverage our breadth of knowledge to provide informational and useful resources about CX strategy and technology.
Blog

The Hard-and-Fast Reasons Why Customer Experience Matters
In today's economy delivering exceptional CX is paramount for succeeding in business. Why? Avtex VP of Marketing, John Seeds shares the hard-and-fast reasons why customer experience matters.
Blog

How to Achieve a Paced Customer Experience Transformation Strategy
CX transformation doesn't have to be all or nothing. By implementing a paced customer experience transformation strategy, you can take immediate steps to meet your customers' needs today and plan for a stronger tomorrow. Chief Business Officer, Dale Mansour weighs in on developing this kind of strategy.
Blog

3 Steps to Harvesting and Executing on Customer Data in Meaningful Ways
Delivering exceptional customer experiences starts with understanding your customers inside and out. Learn how to gather data, glean insights, and execute on those insights from Avtex Chief Experience Officer, Kurt Schroeder in this article.
Blog

How CX Design and Orchestration Help Deliver a Competitive Experience
Learn how you can make sure you're differentiating based on the customer experience you're delivering from Avtex's CEO, George Demou
Avtex Elements

BidWin Government Contractor CRM
Government contractors face unique challenges when managing sales opportunities and relationships with their federal customers. It is crucial that all representatives have efficient access to information, support, and resources throughout the opportunity life cycle.
Last Best Experience

My Last Best Experience: Mercedes-Benz
Watch this animation of our Chief Experience Officer's "Last Best Experience," delivered by Mercedes-Benz.
Blog

To Modernize CX Tie Key Retail Trends Together
Brian Lannan - VP of Retail Experience at Avtex - was recently featured in Retail Technology Insider sharing 9 key retail trends.
Blog

How to Elevate Banking Experiences for Your Account Holders and Employees
Financial institutions are facing a brand new set of challenges. Learn how they can gear up to tackle these challenges and improve the omni-channel customer journey to maximize their CX.
Blog

Know Me, Help Me, Value Me - Meeting Customers' Expectations
Successful customer experience strategies address customers' expectations for knowing them, helping them, and valuing them. Are you delivering?
Blog

Self-Service Solutions That Elevate Brand and Customer Experience
Frictionless experiences allow your customers to weave in and out of digital and traditional channels. In order to deliver seamless experiences, you must build self-service solutions for your employees and your customers.
Blog

How Retailers Can Respond to Rapid Digitization and Shifting Consumer Behavior
Rapid digitization and shifts in consumer behavior are just a few forms of disruption retailers are facing today. VP of Retail Experience, Brian Lannan shares how retailers can turn this disruption into opportunity for their business.
Blog

Provide Better CX Leveraging Microsoft's Omnichannel for Customer Service
Explore the impact Microsoft's Omnichannel for Customer Service can have on your CX delivery.
Blog

Three Strategies for Delivering a Competitive Banking Experience
The pandemic has also shown organizations where there’s room for improvement and growth – and a tightened focus on CX has turned out to be one of the most effective methods for financial institutions to elevate their position in a competitive marketplace.
Blog

Systems Integrator vs. Customer Experience Transformation Partner – Which Do You Really Need?
VP of Marketing at Avtex, John Seeds illustrates how companies can go about choosing an external partner to help them make improvements to their customer experience strategy.
Blog

How Organizations in the Retail, Healthcare, and Financial Services Industries are Pioneering Customer Experience
Chief Experience Officer, Kurt Schroeder highlights organizations in the retail, healthcare, and financial services industries that are leading the charge in transforming their customer experience.
Blog

Transforming Business Development within GovCon Organizations
Without the right partner, organizations make costly mistakes laying the foundation for digital transformation and squander the opportunity to re-focus BD systems on optimizing pre-award activities.
Blog

Ten Tips for Using Microsoft Teams
We've collected our top ten tips for using Microsoft Teams in your workplace as a tool for communication and collaboration.
Blog

Last Best Experiences: Why Your Experience Should Reflect Your Brand
Chief Experience Officer, Kurt Schroeder, shares the story of his last best experience with Sears Imports, a Mercedes-Benz dealership and illustrates why the experience you deliver should match your brand.
Blog

How to Build a Digital Front Door that Meets Your Patients’ Expectations
Solutions you should adopt to develop a well-rounded, high-impact Digital Front Door strategy that meets today's biggest healthcare experience expectations.
Blog

How Data and Analytics Can Enhance Customer Experience
Companies that capture and leverage customer experience KPIs are better positioned to improve customer satisfaction and loyalty. Head of Innovation, Rob Church weighs in on how data and analytics enhance the customer experience.
Blog

10 Steps to a Successful Cloud Contact Center Migration: An Interactive Workbook
We want to leverage our breadth of knowledge to provide informational and useful resources about CX strategy and technology.
Blog

6 Ways the Employee Experience Impacts the Customer Experience
An exceptional employee experience is inextricably linked with a seamless, frictionless customer experience – you can’t have one without the other.
Blog

7 Qualities of Forward-Thinking Organizations
Stagnation is not an option in today's highly competitive marketplace. When the only constant is change, organizations need to be prepared for anything. Avtex CEO, George Demou unpacks 7 qualities of the most forward-thinking organizations.
Blog

A Phased Approach to Integrating Cloud Solutions
Are you thinking about making the leap to the cloud? Chief Business Officer, Bryce Gibson illustrates how you can take a phased approach to integrating cloud solutions within your organization.
Blog

Know Me, Help Me, Value Me - Meeting Customers' Expectations
Successful customer experience strategies address customers' expectations for knowing them, helping them, and valuing them. Are you delivering?
Blog

Remote Work is Here to Stay - Tools and Resources for Enabling Widespread Teams
Remote work is now ingrained in our lives - people have adapted, businesses have adopted new processes, and technology continues to evolve. We cover ways you can better enable your remote workers.
Whitepaper

Omnichannel Healthcare Experience Report 2021
We want to leverage our breadth of knowledge to provide informational and useful resources about CX strategy and technology.
Blog

How Exceptional CX Can Ease the Tension Around Change
However, with the right customer experience (CX) strategy, your brand can enable your customers to approach change with fresh eyes and see them as opportunities instead of threats.
Blog

The Road to Building a 360-Degree View of Your Customers with Data
The best data practices give you a 360° view of your customers. Learn how to build a stronger data roadmap and strategy from Avtex experts.
Blog

6 Ways to Gain a Deeper Understanding of Your Customers
Exceptional customer experiences fulfill your customers' emotional and functional needs - but to fulfill your customers' needs, you must first understand them. Chief Experience Officer at Avtex, Kurt Schroeder provides 6 ways to better understand your customers.
Blog

How to Elevate Banking Experiences for Your Customers and Employees
Financial institutions are facing a brand new set of challenges. Learn how they can gear up to tackle these challenges and improve the omni-channel customer journey to maximize their CX.
Blog

How Cloud Technology Drives Innovation and Customer Experience
Empower your organization to think outside the box and stand out as one of the few who provide exceptional experiences through the cloud
Report

Omnichannel Healthcare Experience Report 2021
We want to leverage our breadth of knowledge to provide informational and useful resources about CX strategy and technology.
Blog

Transforming Business Development within GovCon Organizations
Without the right partner, organizations make costly mistakes laying the foundation for digital transformation and squander the opportunity to re-focus BD systems on optimizing pre-award activities.
Blog

The Value of a Frictionless Experience
In order to create exceptional customer experience (CX), it is critical that interactions are as frictionless as possible. By investing in seamless interactions, brands can invest in providing the best experience possible for their customers.
Blog

The 7 Expectations of Consumer-Driven Healthcare
To maintain market share in 2021, healthcare providers will need to transform their patient interactions and experiences to be more like those provided by Amazon and Google – delivering hyper-relevant, consumer-driven experiences to every patient, across all channels.
Blog

How to Perfect the Customer Journey
How to implement a more meaningful customer journey to transform and improve the overall experience for your customers.
Blog

Healthcare 3.0: How to Compete in ‘The Patient Experience Economy’
Three patient experience strategies for healthcare providers to remain relevant and successful in an evolving marketplace
Blog

6 Ways the Employee Experience Impacts the Customer Experience
An exceptional employee experience is inextricably linked with a seamless, frictionless customer experience – you can’t have one without the other.
Blog

Build a Customer Experience Strategy That Will Transform Your Organization
Processes and resources needed to design and implement a customer experience strategy that will transform your business
Blog

5 Challenges That Prevent Stellar Customer Experience in the Contact Center
Customer expectations are changing faster than ever. Let's examine five challenges that prevent contact centers from keeping up with CX trends.
Experience Points

Part game show, part expert discussion, all Customer Experience.
On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers.