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Brian Lannan - VP of Retail Experience at Avtex - was recently featured in Retail Technology Insider sharing 9 key retail trends.

Financial institutions are facing a brand new set of challenges. Learn how they can gear up to tackle these challenges and improve the omni-channel customer journey to maximize their CX.

Successful customer experience strategies address customers' expectations for knowing them, helping them, and valuing them. Are you delivering?

Frictionless experiences allow your customers to weave in and out of digital and traditional channels. In order to deliver seamless experiences, you must build self-service solutions for your employees and your customers.

Rapid digitization and shifts in consumer behavior are just a few forms of disruption retailers are facing today. VP of Retail Experience, Brian Lannan shares how retailers can turn this disruption into opportunity for their business.

Explore the impact Microsoft's Omnichannel for Customer Service can have on your CX delivery.

The pandemic has also shown organizations where there’s room for improvement and growth – and a tightened focus on CX has turned out to be one of the most effective methods for financial institutions to elevate their position in a competitive marketplace.

VP of Marketing at Avtex, John Seeds illustrates how companies can go about choosing an external partner to help them make improvements to their customer experience strategy.

Chief Experience Officer, Kurt Schroeder highlights organizations in the retail, healthcare, and financial services industries that are leading the charge in transforming their customer experience.

Without the right partner, organizations make costly mistakes laying the foundation for digital transformation and squander the opportunity to re-focus BD systems on optimizing pre-award activities.

We've collected our top ten tips for using Microsoft Teams in your workplace as a tool for communication and collaboration.

Chief Experience Officer, Kurt Schroeder, shares the story of his last best experience with Sears Imports, a Mercedes-Benz dealership and illustrates why the experience you deliver should match your brand.

Solutions you should adopt to develop a well-rounded, high-impact Digital Front Door strategy that meets today's biggest healthcare experience expectations.

Companies that capture and leverage customer experience KPIs are better positioned to improve customer satisfaction and loyalty. Head of Innovation, Rob Church weighs in on how data and analytics enhance the customer experience.

We want to leverage our breadth of knowledge to provide informational and useful resources about CX strategy and technology.

An exceptional employee experience is inextricably linked with a seamless, frictionless customer experience – you can’t have one without the other.

Stagnation is not an option in today's highly competitive marketplace. When the only constant is change, organizations need to be prepared for anything. Avtex CEO, George Demou unpacks 7 qualities of the most forward-thinking organizations.

Are you thinking about making the leap to the cloud? Chief Business Officer, Bryce Gibson illustrates how you can take a phased approach to integrating cloud solutions within your organization.

Successful customer experience strategies address customers' expectations for knowing them, helping them, and valuing them. Are you delivering?

Remote work is now ingrained in our lives - people have adapted, businesses have adopted new processes, and technology continues to evolve. We cover ways you can better enable your remote workers.

We want to leverage our breadth of knowledge to provide informational and useful resources about CX strategy and technology.

However, with the right customer experience (CX) strategy, your brand can enable your customers to approach change with fresh eyes and see them as opportunities instead of threats.

The best data practices give you a 360° view of your customers. Learn how to build a stronger data roadmap and strategy from Avtex experts.

Exceptional customer experiences fulfill your customers' emotional and functional needs - but to fulfill your customers' needs, you must first understand them. Chief Experience Officer at Avtex, Kurt Schroeder provides 6 ways to better understand your customers.

Financial institutions are facing a brand new set of challenges. Learn how they can gear up to tackle these challenges and improve the omni-channel customer journey to maximize their CX.

Empower your organization to think outside the box and stand out as one of the few who provide exceptional experiences through the cloud

We want to leverage our breadth of knowledge to provide informational and useful resources about CX strategy and technology.

Without the right partner, organizations make costly mistakes laying the foundation for digital transformation and squander the opportunity to re-focus BD systems on optimizing pre-award activities.

In order to create exceptional customer experience (CX), it is critical that interactions are as frictionless as possible. By investing in seamless interactions, brands can invest in providing the best experience possible for their customers.

To maintain market share in 2021, healthcare providers will need to transform their patient interactions and experiences to be more like those provided by Amazon and Google – delivering hyper-relevant, consumer-driven experiences to every patient, across all channels.

How to implement a more meaningful customer journey to transform and improve the overall experience for your customers.

Three patient experience strategies for healthcare providers to remain relevant and successful in an evolving marketplace

An exceptional employee experience is inextricably linked with a seamless, frictionless customer experience – you can’t have one without the other.

Processes and resources needed to design and implement a customer experience strategy that will transform your business

Customer expectations are changing faster than ever. Let's examine five challenges that prevent contact centers from keeping up with CX trends.

On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers.

We want to leverage our breadth on knowledge to provide informational and useful resources about CX strategy and technology.

CX strategies that will drive more accountholders to stay with, buy more from, and recommend your financial institution

Our Senior Director of Innovation Architects, Robert Wakefield-Carl, sat down with our Director of CX Engage Cloud Development Services, Anthony Gilio, to talk about what it takes to stand up, program, develop, install, and train so many installations a week and do it each and every time with satisfied customers.

By translating our Avtex brand into a physical space through this renovation, we have created an open, transparent space - eliminating closed-in offices and breaking down walls to allow natural sunlight to pour in.

Our Senior Director of Innovation Architects, Robert Wakefield-Carl, sat down with our Director of Customer Experience, Kate Kompelien, to talk about the customer experience and how we help our clients created exceptional experiences for their customers.

As the pandemic puts more stress on healthcare systems, providers must alter their operations to stay ahead of changing patient demands.

As the COVID-19 pandemic continues to broadly impact consumers' lives, it's changing how they assess their needs and which ones are now a priority. In order to meet these changing expectations, brands must re-examine the environments they create for their customers.

Built on the Microsoft Government Contractor Cloud, Avtex provides a modern business development solution for Government Contractors. Bring intel together, take action and analyze risks to keep pace with the digital transformation in the public sector.

Building relationships in a remote work setting can be an incredibly difficult hurdle for teams and organizations to navigate. By taking the right steps, you and your staff can facilitate remote relationship building on your team, ensuring that you have a strong foundation to help achieve your business goals.

On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers.

At Avtex, our priorities have always been to provide our employees with a supportive and empowering workplace where they have the tools to do their jobs well.

Avtex 360, or A360, is our approach to helping our clients achieve an integrated strategy for fueling exceptional customer experiences.

In this whitepaper, Measuring Patient Sentiment in the Face of COVID-19, we uncover “the why” behind this delayed return and provide healthcare providers with key insights to help them improve the healthcare experience for the COVID-19-impacted world.

Dynamics 365 Marketing enables your team to connect with customers on their preferred platforms and optimize communication to increase your campaign success and business prospects.

From your first interaction and beyond, it is essential that you not only understand your customers, but are also able to act on their problems, expectations and opinions

PowerApps is a low-code app development solution that provides agility, speed, savings and efficiency.

Routine processes like data entry or file management are an unavoidable – and often costly – part of doing business. How can you limit the time and money that routine processes cost your business? Solutions like PowerApps and Flow from Microsoft, make it possible to automate these tasks.

Understanding how to utilize a platform like Customer Insights changes how a company understands the customer experience.

Winning government contracts is a long and complex journey. Learn how the right CRM can make the bidding process faster and more efficient.

Deep customer knowledge about your customers helps you craft better interactions. We help you use the right data to create the best customer experiences.

How do you identify where the modern customer experience can be improved? At Avtex, we collect customer insights to identify gaps and areas of opportunity.

Utilizing PowerApps and Microsoft Teams can be invaluable when building your employee experience

To enable effective customer data gathering and the enablement of personalized experiences, many brands have turned to Microsoft Dynamics 365 Marketing and Customer Insights. Dynamics 365 Marketing and CI offers a number of valuable features to brands looking to drive personalization, including data unification of multiple touchpoints, advanced segmentation and AI-driven behavior insights and predictions.

Organizations often take vastly different approaches to CX roles and responsibilities. Dan Gingiss offers his insight on CX leadership.

AllRegs provides research and reference and analytical services to mortgage professionals from its extensive content library which spans every aspect of the mortgage industry. Customers subscribe to these services to gain access to a suite of specialized web applications. One of these applications, Market Clarity, began to experience reliability and performance issues.

Each time a customer engages with your business, their opinion of your brand evolves for better or worse. How can you consistently render experiences that impress customers and inspire engagement and loyalty to your brand? Developing a comprehensive and actionable strategy is the first step in creating experiences that amaze customers.

Speech Analytics can completely change how you interact with your customers and the way you train your employees to provide exceptional CX