Avtex is Opening a Global Delivery Center
by George Demou
With the rapid evolution of the workplace, Employee Experience has become an increasingly important concern for many businesses. It is important to ensure that employees feel empowered, supported and valued. Utilizing technology, like Microsoft’s Power Platform, PowerApps, and Teams can be invaluable when building an exceptional Employee Experience.
To enable effective customer data gathering and the enablement of personalized experiences, many brands have turned to Microsoft Dynamics 365 Marketing and Customer Insights. Dynamics 365 Marketing and CI offers a number of valuable features to brands looking to drive personalization, including data unification of multiple touchpoints, advanced segmentation and AI-driven behavior insights and predictions.
Organizations often take vastly different approaches to CX roles and responsibilities. Dan Gingiss offers his insight on CX leadership.
Working closely with the team at AllRegs, Avtex developed a new Market Clarity application. Built on top of Microsoft platforms, the new application improved the customer experience, delivered enhanced functionality and significantly updated the underlying technology.
Each time a customer engages with your business, their opinion of your brand evolves for better or worse. How can you consistently render experiences that impress customers and inspire engagement and loyalty to your brand? Developing a comprehensive and actionable strategy is the first step in creating experiences that amaze customers.
Speech Analytics can completely change how you interact with your customers and the way you train your employees to provide exceptional CX.