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Experience Conversations

Avtex is proud to sponsor the Experience This! podcast with Joey Coleman and Dan Gingiss. Featuring inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience.

For the full list of Experience This! episodes, visit

Episode 75 [10/15/19]

How to Live Up to the Standard of Making a Customer’s Entire Day

Join us as we discuss: how seeing isn’t necessarily believing, how to create a remarkable experience in a commodity industry, and why the sense of smell plays a huge role in brand perception.

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Blog Article: Best Practices for Social Customer Service and Engagement

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Episode #74 [10/08/19]

Paying Attention to Shifting Behaviors Can Lead to Increased Customer Satisfaction

Join us as we discuss rewriting your message to acknowledge current realities, the pros and cons of sharing your email address, and the perils of always being connected.

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Blog Article: Employee Experience – the Often Overlooked Aspect of Experience Planning

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Episode #73 [10/01/19]

How to Overcome Negative Reviews and Create Stronger Customer Relationships

Join us as we discuss the future of customer engagement, why it pays to read the fine print, and how human-to-human interactions are key to customer experience success.

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Blog Article: Don’t Ignore Negative Online Reviews

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Episode # 72 [9/24/19]

If You Really Want to Show Your Customers that You are Loyal, Don’t Expire Their Loyalty Points!

Join us as we discuss one of the biggest annoyances in air travel, treating your most loyal customers poorly, and the importance of learning all you can about your customers.

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Blog Article: Conversational UX - Digging into User Personas and Conversation Flow

On-Demand Webinar: Blended AI: Bots in The Contact Center

On-Demand Webinar: Conversational UX: The Why and How of Chat Strategy

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Episode # 71 [9/17/19]

How a Baseball Team with a Unique Culture Transformed the Fan Experience

Join us as we discuss an entertainment spectacle with some baseball in the middle, building a culture of experience, and how to be successful by standing out. Bananas, Baseball, and Yellow Tuxedos - Oh my!

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Blog Article: Creating Better Experiences – A Strategic Approach to CX Improvements

Listen to the Experience This! podcast.