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FY21 Microsoft Partner of the Year

FY21 Highlights

Revenue Growth YTD

  • 112% of Bus Apps Business Growth Initiative (BGI) goal
  • 116% of Dynamics 365 Billed Revenue
  • 183% of Dynamics 365 MAU
  • Q3 Eagle Award Winner (Most Dynamics customer adds)

Organizational Growth

  • 5 new Sellers (2 industry)
  • 2 new Pre Sales Architects
  • 3 Engagement Directors (complex engagements)
  • 6 Sr Project Managers
  • 22 new Consultants
  • 13 Consultants to new Global Delivery Center
MSFT-POY-FY21_ Sales Feature Image Screaming Eagle Award 614 x 561

Healthcare Submission

Fueling Expectional Patient Experieces.


Our dedicated Healthcare Experience team is made up of industry experts in Patient Experience, Microsoft Business Applications as well as Healthcare clinical advisors. A refined industry focus that includes two dedicated Avtex sellers as resulted in a pipeline increase from $1.5M to $4.2M in just 6 months.

By combining our expertise in the healthcare space with our consulting, strategic services, and industry-leading technical solutions, Avtex is proud to help healthcare leaders transform the way they design, deliver and manage experiences for their consumers.



Our Dedicated Healthcare Experience Team

Mike Pietig

Vice President, Healthcare Experience

Matt Durski

Director, Healthcare Patient and Member Experience

Nick Wanner, PA-C

Avtex Clinical Advisor in Healthcare

Jason King

Account Executive

Matt Maliszewski

Business Development Director, Healthcare

Ryan Albert

Business Development Director, Healthcare

At Avtex, we are helping healthcare providers to build on existing investments, stabilise their financial situation and help their patients achieve better health outcomes.
Mike Pietig, Vice President of Healthcare Experience at Avtex.

Avtex in the News

  • Partnering to reimagine better experiences and better care for patients – Microsoft Industry Blog (Read Microsoft Blog)
TMC Award

$1.5M to $4.2M

Healthcare pipeline increased from $1.5M to $4.2M in just 6 months.

Marketing Campaigns

RESULTS:

  • 1.5 Million Social Impressions
  • 7,063 Landing Page Views
  • 118 Campaign Conversions
  • 3 Marketing Campaigns
Team Collaborating

Avtex Patient Reactivation 4 Week Workshop

Leveraging modern healthcare technology and the power of AI-driven patient insights, the program helps providers optimize resource utilization and improve patient experience.


View Offer in AppSource

Avtex Omnichannel InteractionSync - Genesys Cloud

InteractionSync integrates Genesys Cloud with Microsoft Dynamics 365 applications, linking all communications with the power of Dynamics 365.


View Offer in AppSource

Avtex Patient Sentiment Report

In this whitepaper, we uncover “the why” behind this delayed return and provide healthcare providers with key insights to help them improve the healthcare experience for the COVID-19-impacted world.


Read Report

Dynamics 365 Customer Insights Submission

Making Personalization a Reality


As the first to market with Customer Insights, Avtex has been leading the charge by leveraging our expertise in Azure Data & AI and Dynamics to unify segmented data and create robust customer profiles.

We understand the critical role that data plays in the execution of CX. By leveraging the expertise that power our Dynamics Inner Circle and AI Inner Circle Microsoft consulting team and our CX Strategy team that helps design experiences, which made Microsoft Dynamics 365 Customer Insights a natural fit into our go-to-market. Expanding our GTM into Health, Retail and "CI PLUS", surfaced impactful outcomes, doubled our pipeline and increased average ACV by 300%.

$25 Millon

Increase in Dynamics 365 Customer Insights pipeline from $13M to $25M in FY21

Trending Marketing Campaigns

Results:

  • 4 Marketing Campaigns
  • 140 Campaign Conversions
  • 8,179 Landing Page Views
  • 482,041 Social Impressions
Women on Phone at Desk

Dynamics 365 Marketing Submission

Frictionless CX designed for human experiences.


Avtex uses Dynamics 365 Marketing to facilitate collaboration, technology and expertise. We put your data at the core of every interaction. We understand the power of delivering not only seamless interactions, but also an exceptional experience that pushes past customer expectations, and here is how.


With the intelligence of Dynamics 365 Marketing, Avtex is helping organization personalize the customer journey, customize marketing programs, and use sophisticated data analytics tools to track your successes all on one unified platform.

Where I see Avtex having a lot of strength is pivoting the mindset from what is possible to what’s going to make our clients successful. I think that makes as a big difference.
JIM NAKASHIMA, DIRECTOR OF PRODUCT MANAGEMENT AT MICROSOFT

$1M to $4M

Dynamics 365 Marketing pipeline increase before the launch of Customer Journey Orchestration

Trending Marketing Campaigns

Results:

  • 4 Marketing Campaigns
  • 211 Campaign Conversions
  • 8,299 Landing Page Views
  • 2 Million Social Impressions
Defining Transformed Experiences When we talk about A360 as an approach to transforming experiences through design and orchestration, it's essential to understand the ways in which CX transformation can impact your customers. Transformation first begins with strategy, guiding your organization through planning exceptional customer experiences.  Understanding a company’s approach to customer experience, and how they view the responsibility of different business units in executing that experience, helps us understand where a brand may need assistance. We also understand that most organizations don’t have the luxury of hitting a pause button to make organization-wide changes, the flexibility to take the time to turn 180 degrees, and the ability to easily go back to market when they're done. This is why we focus on meeting our clients where they are, and providing a holistic evaluation of all the opportunities for CX transformation - not only those that occur at a direct customer level. By taking an end-to-end approach, we intentionally infuse both design and orchestration into individual projects while always turning the knob towards fueling exceptional CX.

Avtex Patient Reactivation Program 4 Week Workshop

Leveraging modern healthcare technology and the power of AI-driven patient insights, the program helps providers optimize resource utilization and improve patient experience.


View Offer in AppSource

Avtex CX Marketing Catalyst 4-Wk Workshop

Our CX Marketing Catalyst 4-Wk Workshop helps you build the knowledge needed to transform and orchestrate your customer experiences utilizing Microsoft Dynamics 365 Marketing and Customer Insights.


View Offer in AppSource

Avtex Envisioning Workshop

In partnership with Microsoft, Avtex offers interactive workshops aimed at transforming the unique needs of your business.


Watch Video

The Art of Customer Journey Orchestration


Every interaction a customer has with a brand is being compared to the last best experience that customer had. For your business, this translates to a need to orchestrate personalized, high-value experiences across every channel – be it over the phone, via your social channels, through your website, in the buying journey, and everywhere else.

Watch our video series to hear customer experience marketing experts from Avtex and Microsoft chat about how to orchestrate the best possible customer journey for your organization and customers – so you can become your customers’ Last Best Experience.



Dynamics 365 Sales Submission

BidWin Solution from Avtex


Avtex BidWin, a co-sell solution accelerator available on AppSource, positions Microsoft Dynamics 365 Sales as the ideal business development platform for government contracting companies.

Government contractors face unique challenges when managing sales opportunities and relationships with public entities. To address these challenges, it is crucial that all representatives have efficient access to information, support, and resources throughout the business development process. BidWin from Avtex offers all of that and more.

80%

of BidWin customers are working with Avtex
to leverage Microsoft Technologies


$6M

BidWin services revenue
totaled over $6 million


Built on Microsoft’s Government Cloud platform, BidWin offers a number of tools for tracking and engaging prospective buyers, including:

  • Pre-sales Relationship Tracking
  • Coordinated Marketing and Capture Activity
  • Bid Spending and Risk Analysis
  • Win/Loss Analysis
  • Organization-Wide Pipeline Management
  • Enhanced data capture, organization, and utilization to increase win rates
BidWin Screenshot on laptop

AppSource Offering: Avtex BidWin for Government Contractors

Built on Microsoft’s Dynamics CRM and available in either the Commercial or Government Community Cloud (GCC), BidWin is driving win rates with more intelligent business development


View Offer in AppSource

Webinar: Digital Transformation for the Public Sector

Avtex proprietary GovCon focused pre-configuration for Microsoft Dynamics 365, BidWin is increasing the effectiveness by more than 50% for government contractors. Learn how in this webinar.


View Webinar

Overview Video: BidWin from Avtex

BidWin from Avtex makes it easy for government contractors to manage the opportunity life cycle. BidWin offers tools to track pre-sales relationships, coordinate marketing, capture activity, perform win/loss analyses, and more


Learn More About BidWin

US Country Submission

Helping Organizations Provide Exceptional Customer Experiences.


Avtex is proud to partner with Microsoft to create truly innovative, value-driven solutions for our customers.

Leveraging our joint wins, Envisioning Workshop and AppSource solutions like Avtex CI for Retail and Avtex Patient Reactivation we have grown our co-sell engagements for Customer Insights (CI) from $13M to $25M , CI licensing ACV from $50 to $200k, will exceed FY21 CI attainment by 20% and are on track to be a two-time Dynamics Eagle award winner.

AppSource Offering: Avtex Omnichannel InteractionSync

InteractionSync for Genesys Cloud integrates Genesys Cloud with Microsoft Dynamics 365 applications, linking all communications with the power of Dynamics 365.


View Offer in AppSource

AppSource Offering: Avtex Patient Reactivation Program

The pandemic has caused financial challenges for providers. Leveraging the power of AI driven patient insights, we help providers re-engage patients and accelerate rescheduling elective services.


View Offer in AppSource

AppSource Offering: Avtex Customer Insights for Retail

Retail is rapidly transforming due to new consumer preferences, experiences, and expectations. Avtex Customer Insights for Retail helps you deliver a Customer Experience that Exceeds Expectations


View Offer in AppSource

Innovation in Action

Great CX Doesn't Happen by Accident


Better experiences don’t happen by accident – they require customer-centric thinking and commitment. We provide the strategic guidance and innovative technology solutions you need to make better CX a reality.

About Avtex

Our vision at Avtex Solutions is to fuel exceptional experiences. Everything we do, every day adds fuel to exceptional experiences, and we use our technical know-how to enable our clients to deliver an exceptional customer experience (CX) to their customers.

We understand the critical role that data plays in the execution of CX. By leveraging the expertise that power our Dynamics Inner Circle and AI Inner Circle Microsoft consulting team and our CX Strategy team that helps design experiences, which made Microsoft Dynamics 365 Customer Insights a natural fit into our go-to-market.

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