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Call centers are often the primary point of contact for answering questions, providing service and shaping customer experiences - and innovative technologies can help brands lower wait times, correctly route calls, and reduce transfers.

Kurt Schroeder, Chief Experience Officer at Avtex Solutions, talked with Speech Technology Magazine about innovative solutions within the contact center space, and the opportunity to help brands enhance their customer experience programs.

To read the full story, and learn more about how technology solutions are transforming the contact center space, click here.