by Larry Mead, Kate Kompelien and Kurt Schroeder
MINNEAPOLIS, MN – May 30, 2017 – Avtex, a provider of Customer Interaction Management Solutions, announced today that they have acquired Integrated Access Solutions (IAS), a customer experience (CX) and contact center solutions provider. IAS specializes in custom built, hand-crafted contact center solutions leveraging the Genesys and Microsoft platforms.
“We’re really excited to bring the IAS team into the Avtex family and cement a broader footprint in the West,” says George Demou, Avtex President and CEO. “The IAS commitment to quality and focus on CX technologies aligns nicely with Avtex.”
As part of the acquisition process, the partners at IAS will join Avtex to share their deep knowledge of contact center and CRM experiences and technology.
“Joining Avtex immediately expands our ability to deliver the very best customer experience to our clients and help to enable them to do the same for their customers,” said Don Vander Wal, President and CEO of IAS. “We truly look forward to adding the breadth of experience George and team bring across customer engagement, business productivity and contact center services.”
The acquisition will provide customers with an expanded portfolio of CX innovation and technical expertise. IAS will now be branded as Avtex, all employees will be retained and continue to leverage the growing Irvine, CA office.