by George Demou
MINNEAPOLIS, MN – February 15, 2019 – Avtex, an end-to-end Customer Experience (CX) consulting firm, announced today its acquisition of Automated Voice & Data Solutions (AVDS), a Houston-based leader in contact center and customer experience communications solutions.
AVDS focuses on designing and implementing contact center technologies that help clients provide engaging and effective customer interactions and experiences. Leveraging the Genesys contact center technology portfolio, AVDS creates customized contact center solutions that meet the unique needs of clients in a wide range of industries.
“Combining AVDS’ expertise in delivering enterprise voice solutions with the additional products and services offered by Avtex offerings will enable our customers to meet the digital transformation requirements to help them remain relevant,” said Brain Holdampf, Avtex Chief Business Officer. “We have built up our national coverage and looked to bolster the south-central area to complete our coast-to-coast ability to market and deliver CX technologies. AVDS was the perfect fit for this piece of the puzzle.”
Adding the AVDS brand to the Avtex family allows both organizations to continue to provide industry-leading contact center consulting and technology services to clients. Helping clients drive better customer experiences through strategic planning and the innovative use of technology solutions will remain the focus.
“For over 26 years, it has been my privilege to see AVDS clients succeed and thrive in the face of tough challenges brought on by shifts in technology and consumer behavior,” said Sharon Moon, AVDS President. “I’ve also had the great pleasure of leading a team of some of the most innovative, dedicated employees to help our clients achieve success. To be able to hand off the leadership mantle to Avtex for both our clients and employees is the best outcome for everyone. Avtex and AVDS share many of the same core values and vision, and I am excited for what the future holds.”
Combining two such powerhouse contact center and CX solution providers under the Avtex brand has many in the industry excited, including Genesys, a strategic partner of both Avtex and AVDS.
“Avtex is clearly on the move and continues their dedicated and purposeful investment to the Genesys CX platform,” said Paul Rolf, Vice President, Global Partnerships and Alliances at Genesys. “We’re ecstatic to see them continue to grow and help deliver new standards of experiences to our joint customer base.”